Return Policy for Online Purchases
Unworn footwear purchased at kodiakboots.com can be returned for full credit within 30 days from the date of purchase. Returns will not be accepted after the 30 day period. Please use the printable Return Product form below to send your product back for credit. The product must be returned in the original packaging and the packaging must be intact and able to be returned to stock in order to receive credit.
For purchases made at a retail location, please refer to our Return Policy for Retail Purchases.
Did you order the wrong color or size? Follow instructions below to make your new selection.
For faster service, please place your reorder online and return your unwanted product for a refund.
Kodiak is not responsible for return shipping charges unless the item is defective or damaged during shipping. Please allow 15 days for returns processing to be completed - credit will be issued at that time. Credits are applied to the original payment method upon receipt and verification of your return.
If you have received a damaged or defective item, call Customer Service at 1-800-263-5903, Monday to Friday 8:30 a.m. to 5 p.m. ET (excluding Canadian holidays), so that we may assist you with the return of your item.
- Enclose the returns form with your shipment
- Include your customer number and original order number
- Indicate your reason for the return
- Include your original receipt or packing slip
Ship the item prepaid via a carrier of your choice to:
Kodiak Group Holdings Co.
Kodiak Web Returns
415 Thompson Drive
Cambridge, ON N1T 2K7
Keep your tracking number in the unlikely event that your package is lost in transit. Kodiak is not responsible for any returned packages until received at our facility.
If for any reason you are not satisfied with your purchase, please return the product to the retailer from where it was originally purchased.
The return of items purchased at kodiakboots.ca may only be processed by Kodiak Group Holdings Co.; they may not be taken to a retail store carrying Kodiak product.